1. Ordering and Pricing
What do I need to place an order with you?
Your prescription – that is it. Visit your local optometrist for an eye test and receive your prescription. The optometrist must, by law, provide you with a clear, readable copy.
Alternatively, you may use a previous prescription as long as it is not more than two years old. It is your choice where you buy your glasses, the optometrist should not imply that you need to buy from their shop.
Why are the prices so low?
Our costs are significantly lower than those of the retail shops as we do not need to finance expensive store locations and eye testing equipment. We also buy direct from the suppliers in quantities that allow us to pass on the savings to you.
We do not offer eye care advice, we just make your glasses to the prescription you provide.
2. Prescription
What are the "Near", "Intermediate" and "Distance" categories on my prescription?
Some prescriptions are in this format. If your prescription is written out with these categories, then follow this advice:
Single vision lenses
Use the "near" line if your glasses are for close up work such as reading
Use the "distance" line if your glasses are for seeing in the distance
Use the "intermediate" line if your glasses are for viewing in between near and distance, such as computer work.
Bifocal lenses
What is the Pupillary Distance (PD)?
The Pupillary Distance (PD) is the distance between your pupils (centre of your eyes). It ensures that the lenses are accurately positioned in the frame. Please ask your optometrist to measure your PD when you obtain your prescription.
Alternatively, you may choose to use the average PD provided by our optical dispensers which is 65mm for distance vision and 62mm for reading vision.
I am not sure what my prescription says
If you are having difficulty interpreting your prescription, please call us or fax it through on 02 9555 7678 and we can advise you.
However, if it is illegible or there is any doubt, please clarify the prescription with your optometrist. They should give you a clear, easily readable prescription following your eye test.
Can I use my contact lens prescription?
Contact lens prescriptions, although similar, do have some differences. Your prescription needs to be written out for use with glasses and be under two years old.
3. Lenses
What lenses do you use?
We use lightweight plastic CR39 lenses for most of our glasses. If you opt for our "thinner" lenses, we use 1.6 index lenses as standard, except for thinner photochromic lenses which are 1.59 and 1.6 index and thinner bifocals which are 1.55 and 1.56 index. For added strength and durability in rimless glasses, we use 1.53, 1.59 and 1.6 index lenses.
If you would like even thinner 1.67 lenses, please call for an individual quote. All our glasses come with a free anti-scratch coating as standard.
Do you sell prescription sunglasses?
Yes. Simply select your tint of choice on the customisation page. I
What about polarised and photochromic lenses?
Yes. Polarised lenses cut out reflected light and photochromic lenses are clear in normal daylight and turn dark in sunny conditions. We use "Transitions" lenses.
What lens coatings do you have?
All our glasses come with a free anti-scratch coating. Options include an anti-reflective coating, UV protection and our sunglasses options.
Do you sell bifocals?
Yes. Bifocals offer the convenience of distance and reading powers in one lens. The top part is for your distance vision and the segment below the line is for your reading vision.
We use D28 lenses which have a 28mm-wide segment in the lower half of the lens and are positioned 3mm below the lens centre. Please ask your optometrist to write your prescription assuming a distance of 12-13mm from the eye to the lens (back vertex distance).
What about multifocal/graduated/progressive lenses?
Due to the complexities of fitting multifocal (or graduated/progressive) glasses, we do not offer these lenses at this time. We may look to provide them in the future.
Can I order glasses with no prescription in them?
Yes! Just select "Plano" (zero power) for both eyes on the prescription page.
4. Frames & Fitting
What do the frame measurements mean?
We provide frame measurements so that you can choose frames that are the best fit for you. If you already wear glasses, the best way is to note down the measurements of your current pair to give you a guide.
Most frames have three measurements on the inside of an arm:
The arm length and bridge width will determine the fit and comfort of the frames. The frame width is down to individual preference. As a general rule of thumb, people with narrow faces suit narrow frames. These 3 measurements do not need to match exactly, but if they are close to your current glasses, they will have a similar fit.
The frame depth and lens diameter influence the style of the glasses.
What if my frames need adjusting?
Most frames will fit well. Minor adjustments such as moving a nose pad or gently bending an ear piece are simple to do. If you need help, most optical shops will do this for you. Some may charge a small fee.
5. Payment and Delivery
What are the methods of payment?
Pay by credit card or Pay Pal.
How do I know the payment is secure?
We use an online payment service which is secured with 128-bit SSL. SSL is the leading security protocol on the internet and 128-bit encryption is the strongest level of encryption available.
All transactions are secure and private. When you reach the payment page, you will see a padlock icon appear in the bottom right of your browser signifying a secure page.
What are the postage and packing costs?
$7.95 for normal express post via e parcel. Free if spend over $150.
You may opt for Priority Express in an Overnight Australian Post yellow bag*, which is an additional $5.
*subject to Aust Post conditions
How long will my order take to arrive?
We will process your order within a day of receiving it.
Contact Lenses usually dispatched in 1-3 working days.
Most customers receive their glasses within 2 weeks but it will depend on the complexity of your prescription and chosen options. At the very latest, 28 days.
6. Health Funds
Can I be reimbursed by my Health Fund?
Yes, many health plans make a part payment towards the cost of prescription glasses so it is best to check your individual plan. You will receive an itemised receipt to make your claim with.
7. Support
What is your guarantee policy?
Before dispatch, our optical dispensers carefully inspect each pair of glasses to check the prescription and lenses, and ensure proper alignment of the frame.
What if I entered some information incorrectly?
As we process orders very rapidly, please email us immediately if you spot any errors.
You will receive an email confirmation upon placing your order. Please check that all these details are correct and contact us if there is a mistake.
